Q: What products do you offer?
A: We focus on premium short sleeve shirts, long sleeve shirts, sweaters, and cardigans crafted for everyday comfort and versatility. All styles are available in sizes S-XXL, blending soft fabrics, timeless designs, and durable construction.
Q: Do you ship outside the U.S. and Canada?
A: Currently, we only deliver to addresses within the United States and all Canadian provinces/territories. International shipping to other regions is not available at this time.
Q: What sizes are available for your apparel?
A: Our short sleeve shirts, long sleeve shirts, sweaters, and cardigans all come in sizes S-XXL. For precise measurements (in inches) to ensure the best fit, please refer to our detailed Size Guide.
Q: How do I select the correct size?
A: Consult our Size Guide and measure your chest, waist, and shoulder width with a soft tape measure. If you’re between sizes, we suggest sizing up for a relaxed fit or sizing down for a more tailored silhouette—note that sweaters and cardigans may have slight stretch for comfort.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number and a direct link to monitor your package. U.S. orders are tracked via USPS, while Canadian orders use USPS International (with tracking available through Canada Post once the package enters Canada).
Q: What if my package is lost or delayed?
A: For U.S. orders, please contact us within 7 days of the marked delivery date if your package is lost or significantly delayed. For Canadian orders, allow an extra 5–7 business days for cross-border customs clearance, then reach out within 14 days of the marked delivery date if issues persist. Email [email protected] with your order number and tracking number, and we’ll assist in resolving the matter promptly. Q: Can I return or exchange an item?
A: Eligible items (unworn, unwashed, with original tags and packaging) can be returned within 30 days of delivery for a refund—please review our full Refund & Return Policy for details. We do not offer direct exchanges, but you may place a new order for your desired size/color and return the original item for a refund.
Q: How long does it take to receive a refund?
A: After we receive and inspect your returned item, refunds are processed within 5–10 business days. Refunds are credited back to your original payment method, and your bank or credit card issuer may take an additional 3–5 business days to reflect the funds in your account.
Q: What is the recommended care for these garments?
A: To maintain the quality and longevity of your short sleeve shirts, long sleeve shirts, sweaters, and cardigans:
- Machine wash in cold water with like colors on a gentle cycle.
- For sweaters and cardigans: Hand wash or use a delicate cycle to prevent pilling; lay flat to dry (avoid tumble drying).
- For shirts: Tumble dry on low heat or hang to dry to prevent shrinking/fading.
- Avoid bleach, fabric softeners, and high heat (e.g., ironing on high settings for wool blend sweaters).Always refer to the care label inside each garment for fabric-specific instructions.
Q: Are your sweaters and cardigans suitable for cold weather?
A: Yes—our sweaters and cardigans are crafted with warm, breathable fabrics (e.g., cotton blends, wool blends) ideal for cool to cold temperatures. They offer both insulation and comfort, making them perfect for layering or standalone wear in fall and winter.
Q: Do the shirts and sweaters shrink after washing?
A: Our garments are pre-washed during production to minimize shrinkage. Following the recommended care instructions (cold water wash, low heat drying or lay flat drying) will help maintain their original size and shape. Avoid high heat washing or drying, as this may cause slight shrinkage in natural fibers.
