We currently offer delivery services to addresses throughout the United States and Canada. For orders shipped to Canada, please note that international import regulations may apply.
Orders will be processed within 1–3 business days after payment verification. Important notes regarding processing:
- No orders are processed, shipped, or delivered on weekends or public holidays (including official holidays observed in both the United States and Canada).
- Canadian Orders: An additional 1–2 business days of processing time may be required to verify shipping details, prepare necessary customs documentation (e.g., commercial invoices), and ensure full compliance with Canadian import regulations.
- United States: Delivery is expected within 5–10 business days after the order is dispatched.
- Canada: Delivery timelines vary based on the specific destination within Canada, with an estimated 10–25 business days from the dispatch date. This estimate includes standard cross-border customs clearance procedures, but occasional delays may occur due to customs inspections, duty/tax assessment, or logistical bottlenecks.We recommend using the provided tracking link to check real-time updates on customs status and delivery progress. For further assistance with delayed shipments, please contact our customer support team.
- United States: Domestic orders are primarily shipped via the United States Postal Service (USPS).
- Canada: We partner with USPS International to ensure reliable cross-border delivery. The actual carrier may be adjusted based on factors such as delivery location, package weight, and selected shipping speed.Once your order is shipped, a tracking number will be sent to your registered email address. For orders shipped from the U.S. to Canada, tracking updates may only be available until the package reaches Canadian customs. Beyond that point, the latest tracking information can typically be accessed through Canada's local postal service or the carrier's international tracking portal.
After your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to monitor your package's status.
- U.S. Orders: Tracking information is updated in real time and covers the entire delivery journey.
- Canadian Orders: Initial tracking updates may take up to 48 hours to appear. Once the package leaves the United States, tracking updates may become less frequent. We recommend checking the official website of Canada's local postal service for the most up-to-date delivery status.
If your package experiences significant delays or is marked as "Delivered" but you have not received it, please follow these steps:
- Check with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was delivered to an alternative location.
- Contact USPS directly using your tracking number to request detailed delivery information.
- If the package remains unaccounted for, please contact us within 7 days of the marked delivery date.
- First, allow an additional 5–7 business days beyond the estimated delivery date. Customs clearance procedures or international transit may occasionally result in unforeseen delays.
- Use your tracking number to contact local postal services or Canadian customs authorities — packages may be held if duties, taxes, or additional documentation are required.
- Verify with household members, neighbors, or local delivery centers (e.g., post offices) regarding any missed deliveries.
- If the package is still missing after completing the above steps, please contact us within 14 days of the marked delivery date (to account for extended international transit and customs processing times).
Please contact our support team at
[email protected], including your order number and tracking number in your message. We will work closely with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution process.
Orders shipped to Canada may be subject to import duties, taxes, and related fees imposed by the Canadian government. These charges are the sole responsibility of the recipient and are not included in the initial order total or shipping costs. Customs authorities will notify you of any applicable fees, which must be paid before the package can be released for delivery. We recommend checking with Canadian customs or relevant government agencies for specific duty rates and tax regulations prior to placing your order.
